Frequently Asked Questions

When I sell, how long will the order take to be processed?
Once you click sell, the order is processed instantly using the best available live wholesale market price. The sold cryptocurrency will convert into your fiat wallet within 1 minute. From there you can withdraw your fiat funds to a currency of your choice.
What happens if the price of the currency changes before the sell order has been processed?
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Who holds the wallet where I am sending my currency?
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What digital currencies can I sell?
You can sell BTC via the instant sell option. If you have any other cryptocurrency, contact our sales team.
How is Relayed secure enough to protect our funds?
You can sell BTC via the instant sell option. If you have any other cryptocurrency, contact our sales team.
Where do you hold the fiat once I have sold my cryptocurrency?
Fiat funds are held within client specific, segregated bank accounts. The fiat is held within our UK bank, under the protection of The Financial Services Compensation Scheme (FSCA). Your money is always safe and secure.
How quickly do I get my fiat once I have sold my cryptocurrency?
Settlement speed is one of Relayed most attractive features. Depending on the currency you wish to receive, settlement is usually same day (within 1 hour) for USD, or T+1 for others.
Will my fiat payment be rejected by my bank?
Our bank is crypto friendly and we will not reject an outward payments to an account in your name. We rarely have issues with rejected payments, however, we do not decide whether the payment is accepted by your bank.
Can I settle my fiat payment to somebody else’s account?
No, all payments must be to an account in your name.
What fees does Relayed charge?
Relayed fees are amongst the lowest in the industry, generally 0.5% including settlement to your bank account. Our pricing is made clear before the order is placed, putting the decision in your hands whether to execute or not.
Why can I only sell BTC on Relayed?
We offer our clients some of the most competitive pricing in the market - in order to maintain this, we only offer the most liquid cryptocurrencies for instant sale. However, OTC brokerage of other cryptocurrencies is possible by contacting our sales team.
Do you have minimum volume?
We have no minimal sale volume per order. However, please be aware of bank fees. If bank fees are applicable by Relayed, this will will be transparent before order confirmation.
Do you have maximum volume?
No. Relayed has access to almost uncapped liquidity. [For orders over $1m your personal broker will contact you.]
I sold to USD, can I get EUR?
Relayed has live FX pricing enabling our clients to decide whether to switch the settlement currency. Currently, you can convert between and settle to 28 currencies.

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